You have the right to cancel your order before it has been shipped. To cancel your order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that if your order has already been processed for shipping, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please ensure that all tags and labels are intact. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Authorization Number (RAN). Returns without a valid RAN may not be processed. Once your return is approved, you will receive instructions on how to return the item. You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Upon receiving your returned item, we will inspect it to ensure it meets our return policy requirements. Once the inspection is complete, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Refunds will be issued for the purchase price of the item, excluding any shipping charges. If you received a free shipping promotion, the original shipping cost may be deducted from your refund. For returns due to our error, we will cover the return shipping costs and issue a full refund, including the original shipping charges.
If you have not received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If the refund still does not appear, please contact our customer service team with your order details, and we will investigate the issue. We may require additional information to resolve the matter, such as proof of purchase or bank statements.
In rare cases where a refund cannot be processed to your original payment method, we may offer store credit or an alternative refund method. We will work with you to find a satisfactory solution.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: klotyrendsetclothx Polska Sp. z o.o.
Address: ul. Marszałkowska 84, 00-624 Warszawa, Poland
Phone: +48 22 647 39 15
Email: [email protected]
